The following 79 items are listed by Content Data.
Audit Programs
IT Governance Audit Work Program
Reduce the risks associated with your organization’s IT governance audit process with the best-practice steps in this au...
Policies & Procedures
Instant Messaging Policy
This policy outlines a set of procedures for the proper use of instant messaging by company employees.
Guides
Service-Level Agreement Guide
This sample document can be used by organizations as a guide to developing and understanding service-level agreements (S...
Policies & Procedures
Help Desk Infrastructure Policy
This policy establishes guidelines to help assign priority levels to problems reported by end users to a company's IT de...
Policies & Procedures
Technology Acquisition Policy
Establish guidelines and set appropriate accounting procedures for the acquisition of technology, equity and other nonma...
Benchmarking Reports
2023 Global Technology Executive Survey
Technology leaders are exploring new ways to drive innovation and maximize the value of IT in a changing world driven by...
Subscriber Content
Guides
IT Asset Management Guide
This guide focuses on improvements organizations can make to effectively perform their IT asset management process.
Subscriber Content
Policies & Procedures
IT Acquisition and Divestiture Policy
This policy can be used to define requirements for the integration of or separation from a company.
Subscriber Content
Audit Programs
Network Infrastructure Audit Work Program
This document contains three sample work programs that can be used by organizations for conducting an IT network infrast...
Subscriber Content
Audit Programs
IT Organization Audit Work Program
This tool contains two work program samples that highlight best-practice steps for the IT audit process.
Subscriber Content
Guides
IT and Business Risk Alignment Guide
This sample tool can be used as a guide for understanding and assessing an organization’s IT and business risk alignment...
Subscriber Content
Policies & Procedures
Computing Operations and Support: Service-Levels Policy
The purpose of this policy is to ensure that there are defined and documented IT services, service times and user-agreed...
Subscriber Content