The following 75 items are listed by Content Data.
Methodologies & Models
IT Support Service Desk Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s IT support service desk manageme...
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Methodologies & Models
Security Governance Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s security governance process and ...
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Methodologies & Models
IT Governance Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s IT governance and to assist its ...
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Policies & Procedures
Internet Usage Policy
This tool includes four sample policies that define a company’s guidelines and procedures related to employee use of the...
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Checklists & Questionnaires
Tax Process Questionnaire
The two sample questionnaires in this document focus on an organization’s tax process, including corporate income taxes,...
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Audit Programs
Payment Card Industry Audit Work Program
The general steps included in this work program sample can be used by organizations to examine the security of their cre...
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Job Descriptions
Chief Information Officer (CIO) Job Description
This job description sample summarizes the responsibilities, key selection criteria and general information for the role...
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Job Descriptions
Director of IT Job Description
This job description sample outlines the responsibilities, key selection criteria and general information for the role o...
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Benchmarking Tools
System Design Risk Key Performance Indicators (KPIs)
This tool includes key performance indicators and questions an organization should use to evaluate and manage its system...
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Policies & Procedures
IT and Telephony Systems Acceptable Use Policy
This sample policy outlines guidelines and procedures common to proper use of a debt manager’s IT and telephony equipmen...
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Audit Reports
IT Asset Management Audit Report
This sample audit report can be used to improve and better understand an organization's IT asset management (ITAM) proce...
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Checklists & Questionnaires
Spreadsheet Risk Optimization Questionnaire
This questionnaire outlines the process to identify who manages critical spreadsheets within an organization and identif...
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