The following 70 items are listed by Content Data.
Checklists & Questionnaires
Internal Audit Department – Quality Assurance Review Customer Survey
This customer satisfaction survey is meant to be used during a quality assurance review (QAR) of an internal audit depar...
Subscriber Content
Policies & Procedures
Warranty Policy
This sample policy establishes a methodology for determining and calculating warranty rates, warranty accrual, and analy...
Subscriber Content
Policies & Procedures
Non-Standard Terms Policy
This sample policy establishes a streamlined process to authorize non-standard discounts on products or services or non-...
Subscriber Content
Policies & Procedures
Order Management Policy
This sample policy outlines procedures to be followed by the customer service team when processing orders.
Subscriber Content
Audit Programs
Freight Management Audit Work Program
The purpose of this audit work program is to understand and evaluate the freight management process.
Subscriber Content
Audit Programs
Customer Service and Support Renewal Audit Work Program
This audit program provides steps to review the overall effectiveness of the customer service and support renewal functi...
Subscriber Content
Audit Programs
Customer Care and Order Fulfillment: Control Analysis and Segregation of Duties Audit Work Program
This work program evaluates the adequacy of internal controls in the customer order fulfillment and cash handling proces...
Subscriber Content
Audit Programs
Original Equipment Manufacturer (OEM) Qualification Audit Work Program
This sample audit work program focuses on processes and controls a company may use to select, qualify, approve and maint...
Subscriber Content
Audit Programs
Warranty/Field Services Review Audit Work Program
This audit work program reviews controls to ensure that all service activity—above and beyond what is called for in a wa...
Subscriber Content
Policies & Procedures
Order Receipt and Fulfillment Policy
This sample outlines guidelines for receiving and entering customer orders to ensure the timely and accurate fulfillment...
Subscriber Content
Checklists & Questionnaires
Customer Service Risk Questionnaire
Organizations can use the leading practices and questions included in this tool to evaluate and improve their customer s...
Subscriber Content
Policies & Procedures
Sales Customer Follow-Up Policy
The following sample outlines a set of policies and procedures for sales customer follow-up.
Subscriber Content