Customer Satisfaction

The following 70 items are listed by Content Data.
Checklists & Questionnaires

Internal Audit Department – Quality Assurance Review Customer Survey

This customer satisfaction survey is meant to be used during a quality assurance review (QAR) of an internal audit depar...
Subscriber Content
Mon, Feb 5, 2018
Policies & Procedures

Warranty Policy

This sample policy establishes a methodology for determining and calculating warranty rates, warranty accrual, and analy...
Subscriber Content
Mon, May 8, 2017
Policies & Procedures

Non-Standard Terms Policy

This sample policy establishes a streamlined process to authorize non-standard discounts on products or services or non-...
Subscriber Content
Mon, May 1, 2017
Policies & Procedures

Order Management Policy

This sample policy outlines procedures to be followed by the customer service team when processing orders.
Subscriber Content
Mon, Apr 17, 2017
Audit Programs

Freight Management Audit Work Program

The purpose of this audit work program is to understand and evaluate the freight management process.
Subscriber Content
Mon, Nov 2, 2015
Audit Programs

Customer Service and Support Renewal Audit Work Program

This audit program provides steps to review the overall effectiveness of the customer service and support renewal functi...
Subscriber Content
Mon, Aug 24, 2015
Audit Programs

Customer Care and Order Fulfillment: Control Analysis and Segregation of Duties Audit Work Program

This work program evaluates the adequacy of internal controls in the customer order fulfillment and cash handling proces...
Subscriber Content
Mon, Jun 15, 2015
Audit Programs

Original Equipment Manufacturer (OEM) Qualification Audit Work Program

This sample audit work program focuses on processes and controls a company may use to select, qualify, approve and maint...
Subscriber Content
Mon, Apr 6, 2015
Audit Programs

Warranty/Field Services Review Audit Work Program

This audit work program reviews controls to ensure that all service activity—above and beyond what is called for in a wa...
Subscriber Content
Mon, Mar 30, 2015
Policies & Procedures

Order Receipt and Fulfillment Policy

This sample outlines guidelines for receiving and entering customer orders to ensure the timely and accurate fulfillment...
Subscriber Content
Mon, Oct 15, 2012
Checklists & Questionnaires

Customer Service Risk Questionnaire

Organizations can use the leading practices and questions included in this tool to evaluate and improve their customer s...
Subscriber Content
Mon, Oct 8, 2012
Policies & Procedures

Sales Customer Follow-Up Policy

The following sample outlines a set of policies and procedures for sales customer follow-up.
Subscriber Content
Mon, Sep 19, 2011