Customer Satisfaction

The following 83 items are listed by Content Data.
Articles

Attack Operational Inefficiencies to Align With Strategy and Optimize Costs

This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...
Mon, Sep 12, 2022
Newsletters

Finding Stability and Opportunity Amid Economic Uncertainty

This issue of Board Perspectives explains how directors and management can focus on the fundamentals during these intere...
Mon, Aug 29, 2022
Audit Programs

Consumer Credit Lending Audit Work Program

This tool contains two work program samples that highlight general steps an organization should follow with respect to e...
Subscriber Content
Mon, May 30, 2022
Policies & Procedures

Sales Process Policy

This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...
Subscriber Content
Mon, May 30, 2022
Benchmarking Reports

2022 Internal Audit Capabilities and Needs Survey

The results of our latest Next-Generation Internal Audit Survey reveal that two out of three internal audit functions wo...
Subscriber Content
Mon, May 23, 2022
Newsletters

The Top Risks for 2022: A Global Perspective

This issue of Board Perspectives summarizes eight key takeaways from the 2021 Executive Perspectives on Top Risks Survey...
Subscriber Content
Mon, May 23, 2022
Performer Profiles

TrueBlue Inc.: Focusing on Customer Service to Increase Versatility and Flexibility to Help Stay Resilient

TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...
Subscriber Content
Mon, Mar 14, 2022
Newsletters

Determining the Digital Investment Question in the Boardroom

This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
Subscriber Content
Mon, Feb 21, 2022
Benchmarking Tools

​Customer Service Risk Key Performance Indicators (KPIs)

The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content
Mon, Dec 20, 2021
Articles

Building a Comprehensive Data Privacy Program

Protiviti offers advice on how companies can both formalize and improve data privacy practices, including a four-step ap...
Subscriber Content
Mon, Nov 1, 2021
Benchmarking Tools

Customer Fraud Risk Key Performance Indicators (KPIs)

This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...
Subscriber Content
Mon, Oct 25, 2021
Articles

Attention, CFOs: Your Most Important Asset Is Not on Your Balance Sheet

Here, we focus on customer relationship values and provide core benefits a company can achieve by focusing on its custom...
Subscriber Content
Mon, Sep 27, 2021