Customer Satisfaction

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...

The guidelines in this policy can be used to establish customer credit limits, the credit hold and release process, and ...

Governments are eager to position themselves for the next stage of the digital revolution in financial services by issui...

Allianz Trade Head of Digital Partnerships Aaron Lindstrom and Protiviti’s Joe Kornik discuss the end of cash, digital p...

New metaverse threats — like invisible-avatar eavesdropping and the cloning of voice and facial features via avatars — w...

This guide discusses the best-practice elements and processes related to identifying and managing human resources risk.

Read the highlights of a panel discussion on the future of asset protection in the metaverse, hosted by Protiviti insura...

Auditors can use this audit report template to assess and improve their organization’s customer relationship management ...

Protiviti’s Joe Kornik and renowned tech futurist and metaverse expert Janna Anderson offer a sneak peek of a forthcomin...

This issue of Board Perspectives explores how boards can increase agility and sustain the company’s innovation and trans...

Organizations should look to cloud-based supply chain orchestration platforms to respond to ongoing disruptions while me...

Futurologist and professor Dr. Stefan Groner and Protiviti’s Joe Kornik discuss strategies for surviving and thriving in...