Customer Satisfaction

This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...

This issue of Board Perspectives explains how directors and management can focus on the fundamentals during these intere...

This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...

This tool contains two work program samples that highlight general steps an organization should follow with respect to e...

This issue of Board Perspectives summarizes eight key takeaways from the 2021 Executive Perspectives on Top Risks Survey...

The results of our latest Next-Generation Internal Audit Survey reveal that two out of three internal audit functions wo...

TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...

This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...

The questions and leading practices included in this tool can be used to assess and improve a company's customer service...

Protiviti offers advice on how companies can both formalize and improve data privacy practices, including a four-step ap...

This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...

Here, we focus on customer relationship values and provide core benefits a company can achieve by focusing on its custom...