The six elements of infrastructure are useful for categorizing issues, understanding where problems are occurring within the organization and drawing conclusions to form the basis for recommendations. In Protiviti’s view, the elements of infrastructure should be considered when designing a new process or assessing an existing process. Also, the six elements are common to each process or function. You can use the six elements in conjunction with the capability maturity model (CMM) to determine the needed improvements in process capability.
This tool provides an overview of the six elements of infrastructure that all organizations should consider.