Under this policy, in order to provide adequate control of inventory and timely refunds to customers, all product returns must comply with the return procedures.
Some of the procedures outlined in this policy are as follows: (1) sales or sales administration, upon notification by the customer of the intent to return goods, will prepare a returned goods authorization form. (2) The returned goods authorization form is forwarded to authorized Management for approval and must be signed before return is authorized. The return authorization number should be assigned, shared with the customer, and subsequently tracked. (3) Returns should comply with the company’s 30-day money back guarantee program.