Lockboxes are unique depository bank accounts that can be set up to process customer payments to your business. Customers' payments to your organization are delivered directly to your lockbox and customers' payments are then delivered to your bank to be deposit directly into your account. Lockbox services offer benefits, including more convenient and simple depositing and crediting of checks. This process flow focuses on the lockbox process, from the time the check is received at the lockbox through posting the payment to a customer billing account. Process steps outlined in this flow chart include: payment successfully posts, checks deposited in bank, EFT of payment data, copies to lockbox team, posted to customer billing account. This document should be used as a general guide to understand and review this business process. Organizations should customize this tool to ensure that it reflects their business operations and continuously monitor the process to ensure that the steps described are accurate.
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