Assessing Effectiveness of a Process or Program Guide
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This sample document can be used as a guide for evaluating the design effectiveness of a process or program and developing a subsequent test plan for assessing its operating effectiveness.
This manual can be applied to the following types of processes or programs: code of conduct programs, whistleblower processes, self-assessment programs, human resources programs, and generic policies and procedures. It also addresses several key elements, including communication, understanding, support, monitoring and enforcement.