Starbucks Coffee Company: Brewing Up a Balanced Blend of Innovation, Productivity and Future-Focused Capabilities

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Screenshot of the first page of IAAroundWorld16 Protiviti Starbucks

Starbucks went public in 1992, and it now has more than 32,000 retail stores in 80-plus markets around the globe, with its largest growth markets in North America and China. It also sells its many coffee and noncoffee products through an array of distribution channels, including grocery stores. Randa Saleh, vice president and chief audit executive, joined the company back in 2016. Since then, she has been expanding and elevating Starbucks’ internal audit function, in terms of both capacity and capabilities.

In this profile, Saleh shares how her team leverages data analytics and automation to support business initiatives.

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