Matthew Jackson, Protiviti Managing Director, and Joe O'Malley, Protiviti Manager
If you were to walk into the administrative office of a typical healthcare provider’s revenue cycle department and observe core functions, chances are you would observe similarities between 2021 and 2005: a system inundated with static processes that rely heavily on manual intervention. Transformation opportunities, such as automation, have been put on hold to survive the waves of a changing industry. With all the current shifts in the healthcare environment, the time is ripe for considering more automated and efficient solutions.
This article explores the benefits of automation and identifies opportunities healthcare organizations can use to improve their revenue cycle departments.