ITIL® 4 Foundation: Introduction (KLplus CPE Course)

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Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to to request the certificate.

Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master and characteristics of the ITIL® Foundation exam.

This course was developed with experts in the subject matter provided by the International Institute for Analytics (

Learning Objectives:

Upon completion of this course, you will be able to:

  • Identify the subject areas covered in this course
  • Define ITIL® and key changes to version 4
  • Recognize the changes to the certification scheme
  • Describe the distinctives of the ITIL® Foundation exam
  • Define the main topics of the ITIL® 4 Foundations path
  • Identify practical applications of ITIL® 4
  • Describe the new ITIL® 4 path
  • Knowledge Check: Introducing ITIL® 4

Estimated Course Duration: 24 minutes (0.5 CPE)

Delivery Method: Online Self-Study

Field of Study: Business Management and Organization

Program Level: Basic

Advance Preparation/Prerequisites: None


Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at



Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: